Have a question about the ChomChom Roller? We’re here to help!
At chomchom.co.uk, we pride ourselves on helping UK pet owners reclaim their homes from stubborn fur. Whether you need help with an order, tips on using your roller, or just want to share a photo of your fluff-free sofa, our team is ready to chat.
Get In Touch
The quickest way to reach us is via email. We aim to respond to all enquiries within 24 hours (Monday to Friday).
📧 Email us at: [email protected]
Frequently Asked Questions
Before sending an email, you might find an instant answer here:
- “Where is my order?” – All orders are dispatched within 24 hours. You should have received a tracking number via email to follow your delivery.
- “Does it work on my fabric?” – The ChomChom works on most upholstered surfaces including sofas, carpets, and car seats. It is not suitable for smooth surfaces (wood, tile) or very loose knitwear.
- “How do I clean it?” – Simply open the waste compartment and empty it. For the brush, use a damp cloth to wipe away any residue. Do not wash it under running water.
Support Hours
Our support team is based in the UK and operates during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed (Resting with our pets!)
Please note: As an Amazon Affiliate, for specific questions regarding Amazon delivery logistics or returns of products purchased via Amazon, you may also contact Amazon Customer Service directly through your account.